Welcome to Zovera.ai ("Zovera", "we", "us", or "our"), operated by Zovera Inc., a company incorporated under the laws of Ontario, Canada. By accessing or using our website, services, or reports (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use the Services.
You must be at least 18 years old to use this Service. By using Zovera, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.
Zovera provides AI-generated health and supplement insights based on information you voluntarily provide through our intake assessment. The Service is intended for informational and educational purposes only and does not constitute a regulated health service.
Zovera does not provide medical advice, diagnosis, or treatment. No physician–patient or pharmacist–patient relationship is created by use of this Service. Content is not a substitute for professional medical advice. Always consult a licensed healthcare provider before making any health, supplement, or medication decisions.
Supplement recommendations provided through the Service do not account for all possible contraindications, undisclosed health conditions, or interactions arising from information not included in your intake form. You are solely responsible for disclosing complete and accurate health information.
Zovera was founded by a licensed pharmacist (RPh) registered in Ontario, Canada. The pharmacist-founder's involvement in the development of Zovera's methodology and content is provided in a commercial, non-clinical capacity only. This involvement does not constitute the practice of pharmacy, the provision of pharmacy services, or the establishment of any regulated professional relationship under Ontario's Regulated Health Professions Act, 1991 or the College of Pharmacists of Ontario's standards of practice.
Nothing in these Terms or the Services creates a pharmacist–patient relationship or any obligation under applicable pharmacy regulatory frameworks.
You acknowledge and agree that:
Supplement recommendations made through the Service have not been evaluated by Health Canada and do not constitute endorsement, approval, or certification under the Natural Health Products Regulations. No Drug Identification Number (DIN) or Natural Product Number (NPN) approval is implied or represented.
Supplements may interact with prescription medications, over-the-counter drugs, and other natural health products. You should consult a licensed healthcare professional — including your pharmacist or physician — before starting any new supplement, particularly if you are taking prescription medications, are pregnant, breastfeeding, or have an existing medical condition.
You agree that:
All purchases are processed securely through third-party payment providers. By completing a purchase, you agree to the terms of the applicable payment processor.
7-Day Satisfaction Guarantee. If you are not satisfied with the quality or content of your report, you may, within seven (7) days of delivery, request either (a) a regenerated report at no additional charge, or (b) a full refund of the fees paid for that report. Requests must be submitted to clientsupport@zovera.ai. The guarantee covers report quality and content only; it does not extend to individual health outcomes, supplement efficacy, third-party product quality, or shipping costs from third-party retailers. All sales are final after the 7-day window.
Affiliate Disclosure: Zovera may include links to third-party supplement products or retailers. We may receive compensation if you purchase through those links. This compensation does not influence the clinical basis of our supplement recommendations, which are determined by pharmacist-developed methodology and AI analysis of your intake data.
Additionally:
All content, reports, branding, methodologies, and materials produced through the Services are the exclusive property of Zovera Inc. and are protected by applicable Canadian and international intellectual property laws.
You may:
You may not:
To the fullest extent permitted by applicable law, Zovera Inc. shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to:
In any event, Zovera Inc.'s aggregate liability to you shall not exceed the total fees paid by you for the specific report giving rise to the claim.
Nothing in these Terms limits liability for gross negligence, fraud, or any liability that cannot be excluded under applicable consumer protection legislation, including Ontario's Consumer Protection Act, 2002.
You agree to indemnify, defend, and hold harmless Zovera Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:
Zovera Inc. reserves the right to suspend or terminate your access to the Services at any time, with or without notice, if we reasonably believe you have violated these Terms or engaged in conduct harmful to other users or the integrity of the Service.
You may discontinue use of the Service at any time. Termination does not entitle you to a refund except as provided under Section 8.
Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to the collection and use of your information as described therein.
We may update these Terms from time to time. For material changes, we will provide reasonable advance notice by email or by posting a notice on our website. Continued use of the Service after the effective date of updated Terms constitutes your acceptance of those changes. We encourage you to review these Terms periodically.
These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising under these Terms shall be submitted to the exclusive jurisdiction of the courts of Ontario, Canada.
Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Zovera Inc. with respect to the Services and supersede all prior agreements and understandings.
Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Waiver: Failure by Zovera Inc. to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
Warranty Disclaimer: The Services are provided "as is" and "as available" without warranty of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the maximum extent permitted by applicable law.
Force Majeure: Zovera Inc. shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, or internet outages.
For legal inquiries and notices:
For client support and refund requests:
Zovera Inc.
Ontario, Canada